Refund & Returns Policy
Rustic Feathers™
Last updated: March 2026
Overview
At Rustic Feathers™, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange.
To be eligible for a return:
• The item must be unused and in the same condition you received it
• The item must be returned in its original packaging
• Proof of purchase (order number or receipt) is required
Please do not send items back to the manufacturer.
Non-Returnable Items
Certain types of items may not be eligible for return, including:
• Gift cards
• Clearance or final sale items
• Perishable goods (if applicable)
• Items returned in used or damaged condition not caused during shipping
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:
info@rusticfeathersoutdoors.com
Please include:
• Your order number
• A description of the issue
• Photos of the item and packaging
We will review the issue and work with you to provide a replacement or refund when appropriate.
Refunds
Once your return is received and inspected, we will notify you via email that we have received your returned item.
If your return is approved, your refund will be processed and applied to your original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or card provider.
Late or Missing Refunds
If you haven’t received your refund yet:
-
Check your bank account again
-
Contact your credit card company — processing times may vary
-
Contact your bank
If you’ve completed these steps and still have not received your refund, please contact us at:
info@rusticfeathersoutdoors.com
Exchanges
We replace items only if they are defective or damaged.
If you need to exchange an item, please contact us at:
info@rusticfeathersoutdoors.com
We will provide instructions for returning the item and arranging a replacement if applicable.
Return Shipping
Customers are responsible for paying their own return shipping costs unless the item arrived damaged or incorrect.
Shipping costs are non-refundable.
If a refund is issued, the cost of return shipping may be deducted from the refund when applicable.
We recommend using a trackable shipping service or purchasing shipping insurance for higher value items. Rustic Feathers™ cannot guarantee receipt of returned items without tracking.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Rustic Feathers™
Email: info@rusticfeathersoutdoors.com
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